Refund Policy

Because our services involve time, strategy, and custom work, payments made to Collocate LLC are non-refundable unless otherwise stated in writing.

For recurring services or retainers, clients may cancel future billing according to the terms outlined in their agreement. Work completed up to the cancellation date remains billable.

If a payment was made in error or a service was not delivered as agreed, we encourage clients to contact us so the issue can be reviewed and addressed appropriately.

Refund requests, if applicable, must be submitted in writing.